dacs.doc electric

Several weeks ago I had the hard drive crash on my year and a half old laptop. Couldn't access the C:\ drive, couldn't run fdisk. It was a Saturday morning. I called the manufacture and guess what? An answering machine.... "Call Monday thru Friday 8am-9pm."

I was leaving the following week for a two-week trip and wanted to take the laptop along. Things weren't looking good. That was the bad news.

Now for the good news. Monday morning, 8:00am. I called WinBook to report my dilemma. Things were getting better. They would send Federal Express to pick up the computer the following morning (to be sent to a repair center on the West Coast) and return it repaired within 4 days. WOW! I asked if I could take the computer to FedEx myself, and save a day. The answer, of course, was yes. They gave me their FedEx charge number, so I wouldn't have to pay for shipping. The computer was packed and I was at the FedEx office by 10:30 Monday morning.

True to their word, the computer was returned, with the hard drive replaced, on Thursday morning--exactly four days later, as promised. No charge, zippo, nada. Fortunately, the laptop had been synchronized with my desktop machine, so transfer of all the applications and data back to the laptop was relatively easy.

Looking back at the original invoice of a year+ ago, the warrantee was only for one year. Am I satisified? You bet I am. That's the best customer service I have ever experienced, ever, especially with a computer product. So Thank You, WinBook.